At the same time, we demanded that Audible show returns in its ACX reports, rather than just a net number of sales, so that authors and publishers could see how many returns had been deducted against sales. Over the course of our subsequent conversations, Audible quickly understood that charging ACX authors and publishers for books returned or exchanged long after purchase and consumption was not a winnable fight, and within days, agreed to stop deducting royalties for books sold if they were returned or exchanged more than seven days after purchase (not two days as we had asked). On March 30, 2021, ACX announced that updates to its Sales Dashboard have gone live, allowing users to view and download returns as well as sales and other transaction data.īy way of background, the Authors Guild first contacted the CEO and general counsel of Audible in mid-November 2020 to advise them that its practice of deducting authors’ royalties for books returned or exchanged up to a year from purchase was a breach of contract, and to demand that it stop that practice. ![]() ![]() In a January blog post, we reported that, per our demands, ACX/Audible was building a new reporting system to offer greater transparency in reporting returns and exchanges, and that system has now arrived.
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